Privacy Policy

Nets EcoVenture Sdn Bhd (“FoodFarmercy”, “we”, “us”, “our”) is committed to handling personal data in accordance with applicable laws. This Privacy Policy explains, in general terms, how we collect, use, disclose, store, and protect personal data when you access our websites, apps, features, or customer support (collectively, the “Services”). By using the Services, you acknowledge this Privacy Policy.

1) Scope

This Policy applies to personal data we handle in connection with the Services. Additional notices may apply to specific features or campaigns; those notices prevail where they conflict with this Policy.

2) Information We May Collect

• Contact & Profile: name, email, phone, delivery details, account preferences.
• Transaction: order details, delivery instructions, limited payment-related info (processed by payment providers).
• Usage: interactions with our Sites/Apps, device and technical data (e.g., browser type, pages viewed, general location).
• Communications: messages to our support, feedback, survey responses.
• Media (where provided): photos or content you upload or provide for support or verification purposes.

Providing some information is optional; however, certain features may be unavailable without it.

3) How We Use Information

We may use personal data to:

• Provide, operate, and improve the Services and your user experience.
• Process orders, coordinate delivery/collection, and provide customer support.
• Communicate service updates, security alerts, and administrative messages.
• Personalize content and measure the effectiveness of features and communications.
• Detect, investigate, and prevent fraud, abuse, or security incidents.
• Comply with legal obligations and enforce our terms and policies.
• Conduct analytics and service improvement, including quality assurance and training.
• Send marketing communications where permitted by law and your preferences.

4) Cookies & Similar Technologies

We and our partners may use cookies, pixels, SDKs, and similar tools to operate the Services, remember preferences, and understand usage. You can manage cookies via your browser or device settings; some features may not function properly if certain cookies are disabled.

5) When We Share Information

We may share personal data, where appropriate, with:

• Service providers (e.g., payment, hosting, analytics, logistics, customer support) to perform services on our behalf.
• Business partners involved in delivering or supporting your orders or requests.
• Authorities or legal advisors where required by law, to protect rights, safety, or in connection with claims.
• Corporate transactions (e.g., merger, acquisition, restructuring), subject to appropriate safeguards.

We expect recipients to handle personal data appropriately and only for legitimate purposes consistent with this Policy.

6) International Transfers

Personal data may be processed in other jurisdictions. We take reasonable steps to help ensure appropriate protections, consistent with applicable law.

7) Your Choices

• Access & Correction: You may request access to or correction of your personal data, subject to legal limits.
• Marketing: You may opt out of marketing emails at any time (e.g., via unsubscribe links). Service and transactional messages will still be sent where necessary.
• Consent: Where we rely on consent, you may withdraw it; some features may then be unavailable.

8) Data Retention

We retain personal data for as long as needed for the purposes described, for legitimate business needs, and to meet legal requirements. We may anonymize or securely dispose of data when no longer required.

9) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal data. No method is fully secure, and we cannot guarantee absolute security. Please safeguard your account credentials and devices.

10) Children

The Services are not directed to children where prohibited by law. We do not knowingly collect personal data from such users. If you believe a child has provided personal data, please contact us so we can take appropriate steps.

11) Third-Party Links & Features

The Services may link to third-party sites or include third-party features. Their privacy practices are not controlled by us; please review their policies.

12) Changes to This Policy

We may update this Policy from time to time. Your continued use of the Services after updates signifies acknowledgment of the changes then in effect.

13) Contact Us

For questions or requests regarding this Policy or your personal data:

Nets EcoVenture Sdn Bhd
Email: info@FoodFarmercy.com